Billing & Customer Support

1. How billing works

SensiaDate offers two types of paid products, with prices clearly displayed in your local currency (including VAT where applicable) on the Upgrade page before any payment:

• Credit packs — one-time purchases that top up your in-app credit balance. No recurring charges.
• Subscriptions — recurring access to premium features (Silver, Gold, Platinum tiers). Rebilled automatically at the end of each cycle until you cancel.

2. Recurring billing

Subscriptions auto-renew at the price shown at checkout. Before you confirm a purchase, you see:

• Tier name and included features;
• Initial price and billing period (weekly / monthly / yearly);
• Renewal price and next billing date;
• Cancellation instructions;
• Billing descriptor that will appear on your statement.

These details are also confirmed in your payment receipt and visible at any time under Settings → Subscription.

3. Cancellation

You can cancel a subscription at any time — there is no phone call, email, or waiting period required:

• In-app: Settings → Subscription → Cancel subscription.
• Email our customer service at [email protected].

4. Refunds

Full details are in our Refund Policy. In short: unused credits and first-time subscription purchases are refundable within 14 days; consumed digital services are non-refundable.

5. Security

Card data is entered directly on the selected payment provider’s secure checkout; we never see or store full card numbers. 3-D Secure 2 (Strong Customer Authentication, PSD2) is enabled wherever supported by your bank.

6. How to reach us

• Merchant customer service

  [email protected] — we handle general questions, billing, refunds, data protection, and abuse reports from one inbox. Response time: within 24 hours on business days.

• Postal address

  ARTODESIGN LTD 21 Kensington Way Borehamwood, WD6 1LH United Kingdom